Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.
We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description and price. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
We have a $10 Australia (metro) wide postage fee. In the event of the postage being vastly different, such as remote locations, we will contact you with the additional amount of the shipping. You then have the option to proceed with or cancel your order.
For in stock items we ship Australia wide within 1-3 business days. We ship using Australia Post, and couriers for special circumstances, so allow for 5-7 business days for your parcel to arrive.
For larger items, such as furniture, contact the store on 08 8271 5023 for shipping calculation and delivery times.
We do post internationally to Europe, UK, USA, Canada, Asia, New Zealand for $50. In the event of the postage being vastly different, we will contact you with the additional amount of the shipping. You then have the option to proceed with or cancel your order.
We cannot ship larger items internationally.
If you have any queries regarding postage contact us on 08 8271 5023 or [email protected]
Terms & Conditions
Personalised items, such as names, are made to order therefore they can take up to 3-4 weeks to be made and processed. Please allow for this time frame to avoid disappointment.
If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.
Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.
acceptance of orders
Seller may accept buyer’s offer to purchase and shall be bound to supply the applicable Goods in accordance with these terms and conditions either by execution of the acknowledgment copy of the order, or acceptable electronic transmission, delivery of the Goods to CAI or by any other statement, act or course of conduct which constitutes acceptance under applicable law.
Unless otherwise agrees in writing signed by officer of Seller, all delivery dates are estimates Seller shall use its reasonable efforts to deliver all Product within the time specified; however, in no case shall Seller be liable for any expense, loss or damage whatsoever suffered by Buyer as a result of the Seller’s failure to deliver Product by the specified date.
transportation and risk of loss
The method and route of shipment are at Seller’s discretion unless Buyer timely supplies explicit instructions otherwise. Title to the Product passes to Buyer when Product is delivered to the selected carrier, even if Seller made a nonconforming tender. Buyer attempts to revoke acceptance of the Product, or Buyer repudiates this document after the Products have been identified hereto.
cancellation or modification
If an item is out of stock, we will contact you via email or phone with product availability. You then have the option to proceed with or cancel your order.
If your product is damaged or faulty contact us on 08 8271 5023 or [email protected] We understand that internet shopping is different from the retail experience and if you change your mind products are refundable less postage. Postage costs are not refundable unless the item is deemed faulty by us. The product must be in original condition, unused, and within 14 days of receipt. Return postage at own cost. Tracking is recommended as we cannot be responsible if item isn’t received. Personalised items and sale items cannot be returned.
We reserve the right to cancel orders.
Any order placed with and accepted by Seller may be canceled by Buyer only upon Seller’s approval in a writing signed by an officer of Seller and upon terms that indemnify Seller against any loss. Seller will not accept order cancellations once a product has been delivered to a carrier, without charging a cancellation fee of twenty-five percent (25%) of order value to recover retrieval costs incurred. Seller will not accept cancellations of special orders of non-standard, non-price list products. Seller may cancel all or any part of this order and discontinue its performance hereunder without liability to Buyer in the event Buyer materially breaches this contract, becomes insolvent, is the subject to bankruptcy protection, or is the subject of a receivership, liquidation, dissolution or similar proceeding.
warranty and disclaimer
Seller warrants that the purchased Product is free from defects in materials and workmanship at the time of delivery. If an analysis is stated on the face of the Invoice, it is not intended to be a complete analysis and is not to be regarded as a specification or warranty, unless specifically stated in writing to be such.
While the information contained in the website is believed to be accurate and current, Kidzone makes no guarantee as to the reliablilty, accuracy or completeness of the information contained within.
limitation of liability
Buyer acknowledges and agrees that seller’s liability for any claims with respect to the products shall not exceed the amount paid by buyer for the products under the invoice. Such limitations on seller’s liability hereunder shall apply even if seller’s liability is due in whole or in part to its own negligence. Any action by or on behalf of Buyer or its successors or assigns for breach of this document must be commenced within one (1) year after the cause of action as accrued.
return of material
Upon delivery of Product, Buyer shall have five (5) days to inspect Product and notify Seller, in writing, of any defective goods or other cause for rejection. Buyer agrees that five (5) day period provides Buyer a reasonable opportunity to inspect the Product. Such notification shall identify each and every reason for any rejection of Product. Buyer’s failure to reject Product within such five (5) day period shall constitute a waiver of Buyer’s inspection right and an unqualified and irrevocable acceptance of the Product by Buyer.
Buyer shall defend, indemnify and hold harmless Seller and its affiliated or related companies from and against any and all claims, losses, liability, damages and expenses including, but not limited to, attorneys’ fees and cost of defense arising from, related to or in any way connected with or alleged to arise from or out of any asserted deficiencies or defects in Product caused by any alteration or modification thereof by Buyer with or without Seller’s consent, or improper handling or storage by Buyer, the breach of any term or condition stated herein, Buyer’s failure to label Product or Buyer’s improper labeling of Product regardless of whether the labeling was done with or without the advice of Seller.
governing law and arbitration
This document shall be interpreted and governed by the law of the Australia, excluding its conflicts of laws rules. The parties specifically exclude the application of the United Nations Convention on the Sale of Goods.
Buyer is responsible for any tax or governmental charge imposed upon the sale or transfer of any product. Any such tax or governmental charge will be added to the total invoice amount. All prices are FOB Seller’s facilities. Applicable freight costs will be added to the invoice.